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Weston Dean Homes Blog

Blog Category - San Antonio Custom Home Builders

Client Communication is Crucial to Custom Homebuilding

Categories: Custom Home Design, San Antonio Custom Home Builders | Posted: February 8, 2019

Just as with any relationship, the key to every successful new and custom home building experience is clear and open communication between client and builder.  If you have ever been a part of the homebuilding process before, you know this to be true. Poor communication can make a home project a painful one, and no one wants to experience that when it comes to building their new home. Weston Dean Custom Homes prides themselves in providing clear communication to their buyers, which is part of the reason they have become one of the most sought after New Braunfels custom builders.

Big projects can be daunting and stressful to begin with, and could turn into a nightmare if you’re working with a builder who isn’t upfront and forthright with what they’re doing, how they’re doing it, and how much it costs.  We know this first hand.  We’ve heard all the same horror stories you have.  So it is Weston Dean Custom Homes’ mission to make sure you are with us ever step of the way throughout your home building experience with us, from design to construction to warranty and closing.

How do we do this?  We’ve developed an online system that allows our team and you to be in constant communication about each step of the process.  Every client receives access to a secure website that is as up to date as if you were to visit the homesite in person.  Even better, you can monitor our progress and stay in contact with us wherever you are, whether it is at home, or on the road with your mobile device on the other side of the country.  At every given moment you will have instant and complete information about everything to do with your custom home, be it photographs, uploaded documents, signature selection options and potential upgrades or anything else you might want to incorporate along the way.

Also, this communication goes both ways.  If you ever have questions or want to make changes to something we’re currently or will soon be working on, we can discuss it with you through this website in order to accommodate to your needs.  We figure that if you feel well-informed about the status of your new home and are confident in our methods, we can make sure that we’re building exactly what you want in your dream home.

We at Weston Dean are pretty proud of the fact that our websites are incredibly user friendly, too.  We have color-coordinated selection items with all the information you need such as pricing, where you are in your allotted budget and how much extra you have for other special additions (see, even grown-ups get allowances!).  We don’t believe in hidden costs, either.  Our expenses and change orders are interactive and from the get go you can see how your financial decisions influence the final price of your custom home, and we never make any assumptions or changes without your input.

You can submit your preferences electronically, through the site, without having to track anyone down in the approval process or find a fax machine either.  And you always know where we are in throughout the entire building process.  You can monitor our progress at any given moment, so you can see where we’ve been and what’s coming up next!  We want to make sure that everything works without a hitch and since building a home is an incredibly exciting time for you, we want to make sure you get to enjoy it.

We at Weston Dean Custom Homes are in the business of building you your dream home.  And we aim to do exactly that.

 

 

Weston Dean Homes is a San Antonio area custom home builder.  For more information call (210) 408-9107.

 

Building a Custom Home: Part 3

Categories: Custom Home Design, San Antonio Custom Home Builders | Posted: January 18, 2019

Welcome back to our series about building a Weston Dean Custom Home, who is one of the most sought after New Braunfels custom homebuilders in the area! Weston Dean can build your dream home on your dream lot. So  far in this blog series on the custom home building process we have discussed;

Phase 1: Design Services   and Phase 2: Construction Services.

In today’s post we want to talk about Phase 3: Our Warranty Services. Read below for more information, or call us for a site evaluation!

Your complete satisfaction is our goal, and so we’ve partnered with a warranty service company called ProHome to manage our warranty process 24 hours per day, 7 days per week during the first year of living in your new San Antonio home. ProHome is a national company that is well known and recognized for their customer service. (And so are we; one of the highest compliments we can receive is for you to be so impressed by our level of service and commitment to quality that you’re willing to recommend us to friends and family. We strive for that honor every step of the way).

1 Year Craftsman Warranty: The coverage for that first year is similar to your car’s “bumper-to-bumper” warranty. All builder-installed fixtures and appliances are covered for performance and workmanship for one year. We think that offers you the reassurance you need in your first year of custom homeownership; nothing should break, but if it does? We have you covered.

2 Year Systems Warranty: We also have this system in place for the first two years to ensure that all of your major systems are covered for proper delivery of service. That includes your plumbing, HVAC, electrical, and other appliances. Now, some parts and pieces of those systems are warranted for a lot longer than 2 years. We cover those first 2 years and afterwards your contractor will be there for any other issues.

10 Year BB Major Structural Warranty: Your San Antonio custom home is covered until year ten by Bonded Builders. In the event of any major repairs – whether that’s a foundation crack, pool leaks, framing sags, or other related issues – Bonded Builders will contract all repairs. Bonded Builders strictly screens all builders added to their warranty service program and we’re pleased to be a part of this system. We think it offers you peace of mind and the reassurance that we’ll be there if you ever need us.

At Weston Dean Custom Homes, we take the privilege of building your new custom home very seriously. Our unique custom designs and construction service experience have become one of a kind in our local market and we hope you consider us in your custom home construction, whether in one of our beautiful communities or right on your lot. Attention to detail and communication is what we’ve built our business around, to make the construction of your dream home as stress-free as possible. We hope this look at our Build on Your Lot program has helped inform you about the process.

 

Weston Dean Homes is a San Antonio area custom home builder.  For additional information about Weston Dean building your San Antonio new home, please call (210) 408-9107.